What we do

Reimagining the traditional delivery model

We work alongside executives to achieve peak performance in their team to become more scalable, cost-effective and innovative. 

Our focus areas include a Hybrid Workforce Delivery Model, Build-Operate-Transfer Model, Workload Optimisation (AIOps), Offshore Advisory and Operational Excellence.

How we’re challenging the status quo

Traditional delivery models have plenty of benefits – but their fair share of challenges as well.

Here’s what we DON’T do:

Offshore/Onshore outsourcing

Offshore/Onshore outsourcing involves contracting services to a third-party overseas company. While there is a cost-saving benefit to this approach for businesses, there are also several drawbacks:

  • Complex documentation required to ensure minimum service standards (OLAs, SLAs etc.)

  • High level of admin and governance overhead (legal/commercial/IT)

  • Conflicting business objectives of the service provider

  • Loss of intellectual property

  • No control over your offshore team’s business processes

  • Your offshore team isn't properly integrated into your business

  • Privacy and security concerns

  • Frequent delays in deliveries and gaps in who is responsible for what

  • Not a cost-effective option for smaller businesses

Offshore freelancers

A potentially less expensive option is to pay someone overseas (often a freelancer) to work on ad hoc tasks. Although this approach may be suitable for one-off projects, there are downsides:

  • Finding the right resource in a vast market is challenging, especially without the benefit of local knowledge

  • Recruitment can be very time-consuming

  • High management overhead in managing deliverables

  • Little control over when and how work is delivered

  • Contending with other vendors for the person's time can lead to higher-than-expected costs

  • Security and privacy aren’t guaranteed

Direct offshoring

Another traditional approach is to set up an overseas division of your company and handle everything yourself: hiring, facilities, IT, labour laws, recruitment, HR and payroll. This comes with a number of risks:

  • High operational overhead

  • Very slow process and high costs

  • With no partner on the ground, you'll need to quickly get up to scratch on local culture and regulations and compliance

  • Foreign regulations and hidden costs

  • Accounting and legal complexities

Staff Augmentation

Staff augmentation may be an effective strategy for the use of outside personnel on a temporary basis to augment the capacity of your organization. While this may be required to address the short-term needs of the company but it is not strategic and has many drawbacks:

  • Cost ineffective.

  • Loss of internal intellectual property.

  • Training to get familiar with your systems, processes and tools.

  • Alignment with the strategic business direction.

What makes Coception different?

We're disrupting the traditional models to offer a holistic service built on partnership and a proven framework for success.

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End-to-end service

We offer a holistic service that remedies the shortfalls of the traditional models, and covers everything from workload optimisation, recruitment and workplace set-up to seamless onboarding and ongoing performance – so you can stay focused on your core business.

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Tailored

Full-time, dedicated team is aligned with your business objectives and company processes.

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Technology-Enabled Best Practice

The optimisation process will achieve the maximum benefits through streamlined operations through industry best practices such as AIOps, machine learning, delivery and service management best practices before the work packages are methodically transitioned to the capability centre.

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Proven methodology

Our framework is measured by quality, efficiency and continuous improvement, and is proven to deliver optimal workforce solutions.

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We put people first

You work with us, not a Third-party Provider or Middleman. We invest significantly in the ongoing development of the teams' technical and non-technical skills. Our performance management framework is based on HR best practices.

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Cross-cultural expertise

We have extensive experience in the Australian business sector and understand their needs as well as the culture and labour laws in India, with specialised expertise in recruiting and setting up hybrid (onshore/offshore) teams.

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Full transparency

Our simple engagement model means no complex contractual negotiations or agreements.

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No CAPEX or upfront costs

You don't need to invest in office space, equipment, utilities, recruitment fees or other upfront costs.

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No hidden expenses

You won't be hit with indirect management overheads, and you don't have to invest in additional offshoring resources such as legal, taxation or accounting.

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Robust and secure infrastructure

High-speed internet and data security compliance ensure consistent, secure service delivery.

Get in touch

Looking to achieve peak performance team?

Please feel free to contact us scheduling a complimentary consultation.

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